Deliver World-Class Product Ownership Experiences
Transform your customer’s product experiences with AI-driven troubleshooting, expedited warranty claims, and seamless registration.
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Better Customer Experience
Solve Post-Purchase Support Headaches
Improve customer engagement and reduce operational costs while enhancing customer satisfaction.
Take Control of Product and
Warranty Support
Smarter Product Troubleshooting
Reduce warranty claims by giving your customers 24/7 access to support and product information via the AI-powered assistant so they can answer questions and solve issues themselves.
Proactively resolve common inquiries and troubleshooting issues.
Provide real-time, context-aware responses trained on your data.
Offer customers a white-labeled customer experience solution.
Centralized Claims Management
Improve the warranty claims process through a structured claim submission process and visibility into real-time claim activity. Receive, review, and process warranty claims with AI decision support.
Eliminate claim intake inefficiencies and customer frustration.
Reduce fraud with claim confidence score and checklists.
Robust integrations and workflows to automate claim review and resolution.
Hassle-Free Registration
Simplify product registration to increase adoption, enable seamless user onboarding, and facilitate the gradual collection of product information for enhanced engagement and support.
Increase product registration rates and first-party data collection.
Provide a frictionless product onboarding experience.
Build customized product registration workflows.
Powerful Data Insights
Unlock real-time insights and data-driven recommendations to optimize product support, track claim performance, understand product performance, and make more informed decisions.
Natively connected data platform for analytics.
Understand cost drivers to improve product and support performance.
Eliminate data fragmentation and align data across your business.
Don’t settle for Frustrating, Expensive, and Slow
Warranty Support Processes
Warranty Claims That Aren’t Actually Warranty Claims
Most “claims” are actually troubleshooting questions or can be fixed by the consumer.
Annual Warranty Expenses Paid by Manufacturers
Warranty administration is expensive and can be prone to fraud or human error.
Customers are Frustrated with Warranty Support
Consumers are forced to repeat their issues to multiple agents due to poor processes.
Average Number of Tools Used by Support Teams
Multiple expensive SaaS tools only solve one part of the larger problem.
Products Registered Using Existing Flows
Registration is form-based, requires too much information up-front, and don’t even work.
Average Support Interactions per Warranty Claim
Without a centralized system, consumers are forced to repeat themselves over and over.
Consumers Who Churn After One Bad Experience
Long resolution wait times and lack of visibility into claims drive consumers to competitors.
Missed Revenue
Opportunities
High registration rates increase revenue by enabling product and service upsells.
Customers are Skeptical About Product Registration
Manufacturers fail to communicate why registration matters, losing customer trust.