Mahalo Creates Delightful
Post-Purchase Experiences
Learn how fast product registration, AI-driven troubleshooting, and accelerated warranty claims management can help.
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Post-Purchase Support is Fragmented and Difficult to Manage
Your teams deal with multiple tools, data across systems, and lack of dependable reporting.
Manufacturer’s spend hundreds of dollars processing warranty claims. Customers are stuck in endless support loops. Product support and warranty claims management is not working for anybody.
Warranty Claims That Aren’t Actually Warranty Claims
Most “claims” are actually troubleshooting questions or can be fixed by the consumer.
Warranty Expenses Paid Out by Manufacturers Each Year
Warranty administration is expensive and can be prone to fraud or human error.
Customers are Frustrated with Warranty Support
Consumers are forced to repeat their issues to multiple agents due to poor processes.
Average Number of Tools Used by Support Teams
Expensive SaaS tools only solve one part of the larger problem.
Products Registered Using Existing Flows
Registration is form-based, requires too much information up-front, and don’t even work.
Average Support Interactions per Warranty Claim
Without a centralized system, consumers are forced to repeat themselves over and over.
Consumers Who Churn After One Bad Experience
Long resolution wait times and lack of visibility into claims drive consumers to competitors.
Missed Revenue
Opportunities
High registration rates increase revenue by enabling product and service upsells.
Customers are Skeptical About Product Registration
Manufacturers fail to communicate why registration matters, losing customer trust.
Smart Support + Easy Processing = Happy Customers
Customers demand online self-serve support experiences.
Manufacturers require modern technology to manage the lifecycle of support and claims requests.
Customers expect world-class digital experiences, making post-purchase CX critical for brand loyalty. A great CX empowers customers to feel independent and participate as an active part of their solutions:
Solving product issues themselves
Finding answers to their questions online
Knowing the status of a support process when the manufacturer needs to be involved for warranty claims
While companies invest heavily in digital tools for pre-purchase research, they often neglect post-purchase support, leading to customer frustration and unnecessary product returns. Poor support experiences drive customers away, reducing brand trust, and increasing costs.
Mahalo leverages AI to enhance CX from unboxing onward, offering self-service solutions that empower customers, reduce support costs, and strengthen brand relationships. A digital-first approach ensures customers stay engaged, satisfied, and in control, improving their overall experience and long-term loyalty.
You’re Not Alone. The Industry Has Yet to Find a Turnkey Solution
We partnered with LG to create a robust system of record using already written policy and procedures. We simply upload their existing content into our Mahalo AI and trained their teams and they were up and running in weeks.
Better Customer Experience